Privacy Policy

Who We Are

Engolong Savannah Tours Limited ("Engolong", "we", "us", "our") is a registered travel and tour operator based in Nairobi, Kenya. We specialise in bespoke luxury safari experiences across East Africa.

Nairobi, Kenya  ·  info@engolongsavannahtours.com  ·  +254 118 255 433

Information We Collect

We collect information you provide directly to us, and limited information automatically when you use our website.

Information You Provide

• Safari Enquiries — Name, email, phone, country, travel dates, destinations, party size, budget, and special requests.
• Contact Form — Name, email, phone number, and message content.
• Newsletter — Your email address.
• Communications — Emails and WhatsApp messages you send us.

Collected Automatically

• Log data — IP address, browser type, pages visited, and referring URLs.
• Device info — Device type, OS, and screen resolution.
• Cookies — See the Cookies section below.

How We Use Your Information

• To respond to enquiries and craft personalised itinerary proposals
• To communicate about your booking, travel plans, or questions
• To send newsletters where you have subscribed (unsubscribe anytime)
• To improve our website, services, and customer experience
• To comply with legal and regulatory obligations
• To detect and prevent fraud or misuse

We will never sell your personal data or use it to send unsolicited marketing.

Cookies

Small text files stored on your device when you visit our site. We use them for:

• Essential — Session management and CSRF protection — cannot be disabled.
• Analytics — Understand how visitors use our site (anonymised data only).
• Preferences — Remember your choices such as cookie consent.

You can manage cookies through your browser settings. Our cookie banner lets you accept or decline non-essential cookies on your first visit.

Sharing Your Data

We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:

• Safari partners — Minimum required data shared with lodges, airlines, and ground handlers to fulfil your booking.
• Service providers — Email delivery, hosting, and analytics partners — contractually bound to protect your data.
• Legal obligations — If required by law or court order.
• Business transfer — In a merger or acquisition, under the same privacy protections.

Data Retention

• Booking records — 7 years for regulatory purposes.
• Newsletter subscribers — until unsubscribed or 2 years of inactivity.
• Contact messages — 2 years.
• Website logs — 12 months.

After these periods, data is securely deleted or anonymised.

Your Rights

• Access — Request a copy of the data we hold about you.
• Correction — Ask us to fix inaccurate or incomplete data.
• Deletion — Ask us to delete your data, subject to legal requirements.
• Portability — Receive your data in a structured, machine-readable format.
• Objection — Object to processing for direct marketing or legitimate interests.
• Restriction — Ask us to restrict processing in certain circumstances.
• Withdraw consent — Withdraw consent at any time where processing is consent-based.

Email info@engolongsavannahtours.com to exercise any right. We will respond within 30 days.

Security

• HTTPS encryption on all connections
• Secure, access-controlled databases
• Passwords hashed using industry-standard algorithms
• Need-to-know staff access only
• Regular security reviews

No internet transmission is 100% secure. Please contact us immediately if you believe your data has been compromised.

Third-Party Links

Our site links to lodge websites, airline portals, and social platforms. We are not responsible for their privacy practices — please review their policies before providing personal information.

Children's Privacy

Our services are not directed at children under 18. If we have inadvertently collected data from a minor, contact us and we will delete it promptly.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will update the date at the top and notify subscribers of significant changes by email.

Continued use of our website after changes constitutes acceptance.